Shipping policy

At MoraMaison, we want your shopping experience to be safe, unforgettable and enjoyable. This Shipping Policy explains where we ship, how long delivery usually takes, how shipping costs work, and also what to do if you experience an issue with your delivery.

Shipping Locations

We currently ship to the locations that are visible at checkout. Once you enter your shipping address, the available delivery options for your location will be shown before you complete your order.

If your country or region is not available at checkout, we can not currently be able to ship to your location.

Delivery Times

Our estimated delivery times are written below.

Order Cut-Off Time

Orders placed after 5:00PM ET (Eastern Time, USA) can be processed on the next business day. This can add one extra business day to the total delivery estimate.

Order Processing Time

Orders are usually carried out within 1–2 business days, Monday to Friday.

Transit Time

After your order has been processed and shipped, delivery takes most of the time around 6–8 business days, Monday to Friday.

Estimated Total Delivery Time

The total estimated delivery time is usually 7–10 business days, it depends on your location, the carrier, and possible delays outside our control.

Please keep in mind that delivery times are estimates and may vary during busy periods, holidays, severe weather, customs processing, or unexpected carrier delays.

Carrier Services

We work with safe shipping partners and carriers to deliver your order as safely and efficiently as possible.

The exact carrier will depend on your location, the product ordered, and the available shipping service.

Shipping Costs

Free Shipping

We offer free shipping on orders that are within our available shipping regions. If free shipping applies to your order, it will be visible at checkout.

Paid Shipping

If shipping fees apply to your order or location, the cost will be calculated and clearly shown at checkout before you complete your purchase.

Delivery Issues

If your order is delayed, missing, or appears to be lost in transit, please reach out to us as soon as possible. We will do our best to help you confirm the status of your shipment and find a suitable solution.

Please make sure that your shipping address is complete and correct before making your purchase. MoraMaison is not responsible for deliveries made to an incorrect address chosen by the customer.

If you notice an address error after placing your order, contact us at your earliest convenience. We cannot assure that the address can still be changed once processing has started.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number as well as, where available, a tracking link.

We encourage you to allow some time for the tracking information to update after receiving the email. You can use the provided tracking link to follow your package throughout the delivery.

Contact Information

MoraMaison
Warehouse Address: 2225 Young Dr, Lexington, KY 40505
Email: info@moramaison.com
Phone: +15055282195
Contact form: Click here

Customer Service Hours
Business Days: Monday to Friday, 8:00 AM — 5:00 PM ET (Eastern Time, USA)

Company:
Nineveh Services
78 Schans, Rotterdam, 3067AK Netherlands