Shipping policy
At MoraMaison, we want your shopping experience to be safe, unforgettable and enjoyable. This Shipping Policy explains where we ship, how long delivery usually takes, how shipping costs work, and also what to do if you experience an issue with your delivery.
Shipping Locations
We currently ship to the locations that are visible at checkout. Once you enter your shipping address, the available delivery options for your location will be shown before you complete your order.
If your country or region is not available at checkout, we can not currently be able to ship to your location.
Delivery Times
Our estimated delivery times are written below.
Order Cut-Off Time
Orders placed after 5:00PM ET (Eastern Time, USA) can be processed on the next business day. This can add one extra business day to the total delivery estimate.
Order Processing Time
Orders are usually carried out within 1–2 business days, Monday to Friday.
Transit Time
After your order has been processed and shipped, delivery takes most of the time around 6–8 business days, Monday to Friday.
Estimated Total Delivery Time
The total estimated delivery time is usually 7–10 business days, it depends on your location, the carrier, and possible delays outside our control.
Please keep in mind that delivery times are estimates and may vary during busy periods, holidays, severe weather, customs processing, or unexpected carrier delays.
Carrier Services
We work with safe shipping partners and carriers to deliver your order as safely and efficiently as possible.
The exact carrier will depend on your location, the product ordered, and the available shipping service.
Shipping Costs
Free Shipping
We offer free shipping on orders that are within our available shipping regions. If free shipping applies to your order, it will be visible at checkout.
Paid Shipping
If shipping fees apply to your order or location, the cost will be calculated and clearly shown at checkout before you complete your purchase.
Delivery Issues
If your order is delayed, missing, or appears to be lost in transit, please reach out to us as soon as possible. We will do our best to help you confirm the status of your shipment and find a suitable solution.
Please make sure that your shipping address is complete and correct before making your purchase. MoraMaison is not responsible for deliveries made to an incorrect address chosen by the customer.
If you notice an address error after placing your order, contact us at your earliest convenience. We cannot assure that the address can still be changed once processing has started.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number as well as, where available, a tracking link.
We encourage you to allow some time for the tracking information to update after receiving the email. You can use the provided tracking link to follow your package throughout the delivery.
Contact Information
Store Name: MoraMaison
Warehouse Address: 2225 Young Dr, Lexington, KY 40505
Email: info@moramaison.com
Phone: +15024974335
Contact form: Click here
Customer Service Hours
Business Days: Monday to Friday, 8:00 AM — 5:00 PM ET (Eastern Time, USA)
Company:
Nineveh Services
78 Schans, Rotterdam, 3067AK Netherlands
Welcome
Welcome to Moramaison, home of essential living. We bring together practical, well-designed pieces for the kitchen, lighting, smart home and everyday living: products that make daily life a little easier, and look good doing it. Every piece is chosen for one reason: it should be genuinely useful in your home.
How We Started
Moramaison was created with one clear idea: a home works best when the things in it are both useful and good to look at. So we set out to build a store where every product earns its place, from a lamp that lights a room just right to a kitchen tool you reach for every day.
What We Believe
We believe the best home products are the ones you actually use. They should solve a real problem, be easy to use and fit naturally into your space. That’s why we put function first, with clean, timeless design that works in any home.
What Sets Us Apart
We don’t try to sell everything. We focus on a carefully selected range of essentials for the kitchen, lighting, smart home and clocks.
What we focus on:
- Practical products that solve everyday problems
- Clean, timeless design that fits any home
- Clear product information, so you know exactly what you’re getting
- Free tracked shipping across the USA
- A 30-day money-back guarantee
Friendly support when you need it
Who This Is For
Moramaison is for anyone who wants a home that simply works. Whether you’re setting up a first apartment, upgrading your kitchen or looking for better lighting, our essentials are made for real, everyday life.
Our Promise To You
We promise clear product information, honest service and a smooth shopping experience from start to finish. Questions about an order, a product, shipping or returns? Reach us at info@moramaison.com. And if something isn’t right, our 30-day money-back guarantee has you covered.
Our Vision
Our vision is to become a trusted destination for everyday home essentials: useful, well-designed and fairly priced. As we grow, our goal stays the same: to make it easier to create a home that’s comfortable, practical and truly yours.