Most orders are readied for shipment within 1–2 business days.

After your order has been processed, delivery typically takes an additional 6–8 business days, depending on the destination and shipping carrier.

In total, orders generally arrive within 7–10 business days.

Orders placed after 5:00 PM ET (Eastern Time, USA) may begin processing on the next business day, which can extend the estimated delivery time by one business day.

We currently ship only within the United States. If you have more questions about delivery times and shipping, please visit our Shipping Policy.

Our customers can request a return within 30 days after receiving your order. Products must be unused, in their original condition, and also returned with the original packaging, tags, and accessories.

We encourage you to contact us before sending anything back, so we can provide the correct return instructions.

Payments can be declined by your bank, card provider, or payment provider for security or authorization reasons. We kindly ask you to check your payment details or try another payment method.

If the problem continues, contact your bank or payment provider for more information.

We try our best to respond within 1–2 business days. In busier times, response times may be slightly longer, but we will always do our best to help as soon as possible.

Customer Service Hours
Work Days: Monday to Friday, 8:00 AM — 5:00 PM ET (Eastern Time, USA)

You can reach us through our Contact page or by emailing us at:
info@moramaison.com

We kindly ask you to include your order number if your question is about an existing order, so we can help you faster.

Indeed. Payments are processed through Safe and reliable payment providers. We use protected checkout system and do not store your full credit card or payment details.

Unfortunately not, MoraMaison is an online store. This allows us to offer a wider selection of houseware pieces online.

We use our customers personal information to process orders, arrange shipping, provide customer support, enhance our services, prevent fraud, and communicate important order or policy updates.

If you have more questions regarding personal information, please visit our Privacy Policy.

Sure, our website can use cookies and similar technologies to improve your shopping experience, analyze website performance, and support basic website functions.

You can manage cookies through your browser settings, although disabling cookies can affect how the website works.

No, we do not apply a restocking charge for accepted returns.

MoraMaison accepts secure payment methods shown at checkout. This can include credit cards, debit cards, Apple Pay, Google Pay, and other available payment options depending on your region.

All offered payment methods will be displayed before you complete your order.

Some items can not be eligible for return for hygiene or safety reasons. If an item is non-returnable, this will be clearly shown on the product page.

Items that are used, damaged, missing original packaging, or not in their original condition can not be accepted.

As soon as we receive and inspect your return, we will notify you about the status of your refund. Once approved, your refund will be processed to your original payment method.

Refunds will appear within up to 7 business days, depending on your bank or payment provider.

Absolutely, exchanges can be possible depending on the product and availability. Please contact our support team with your order number and the product you would like to exchange.

In case your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the product and packaging. Our team will review the issue and help you with a suitable solution, for example a replacement or refund where applicable.

If the product is defective, damaged, or incorrect, return costs will not be charged to the customer.

If you are returning an item because you changed your mind, ordered the wrong item, or no longer want it, the return shipping cost is the customer’s responsibility.

Original shipping costs are non-refundable.

Please contact us as soon as possible at info@moramaison.com if you entered the wrong shipping address. In case your order has not yet been processed, we will do our best to update it. MoraMaison is not responsible for orders delivered to an incorrect address chosen by the customer.

Yes, we offer free shipping on suitable orders inside our shipping regions. Any shipping costs, if appropriate, will always be displayed clearly at checkout before payment.

Yes, you can cancel your order within 24 hours after placing it. Please contact us immediately. If your order has already been processed or shipped, we can no longer cancel it.

Once your order has been shipped, you will receive a shipping
confirmation email with your tracking number. We kindly ask you to allow some time for
the tracking information to update after the email has been sent. This is the link to the tracking page.

We currently ship only to the countries displayed at checkout (USA). If you enter your shipping address, the available shipping options and delivery details will be shown before you complete your order.

If you have more questions regarding shipping, please visit our Shipping Policy.

Our customers can always find our policies separately in the footer at the bottom of the page, including our Shipping Policy, Refund Policy, Privacy Policy, Terms of Service, and Billing Terms & Conditions.

Our policies include important information about shipping, returns, refunds, payments, privacy, and the use of our website.

MoraMaison is an online destination for stylish, practical, and timeless homeware designed for everyday living. Our collections bring together modern design, comfort, and functional details, making it easier to find rugs, clocks, bath mats, throws, lighting, décor, and more that suit your space, lifestyle, and personal style.

If you have any questions, feel free to contact us through our contact page! We will be happy to help our customers.