Refund policy
At MoraMaison, we want you to be happy with your purchase. If, for any reason, you are not satisfied with your order, we offer a return process.
Return Policy
Return Window:
You have 30 days from the date you receive your order to request a return.
Condition:
Items must be unused, unworn, and returned in their initial condition. All original packaging, tags, accessories, and included paperwork must be returned with the item.
Easy Returns:
Our customer service team will assist you through the return process and provide any additional instructions or support you may need.
Restocking Fee:
$0 — MoraMaison does not charge a restocking fee for returns.
Return Costs
Damaged, Defective, or Incorrect Items
There is no return shipping cost to the customer when:
- The wrong item was delivered.
- The item arrived damaged.
- The item was damaged by the delivery carrier.
- The item arrived defective or broken.
Please notify us as soon as possible and include your order number and clear images of the item and packaging.
Customer Remorse or Change of Mind
The customer is liable for the return shipping costs when:
- The wrong product, size, or colour was ordered.
- The item does not meet the customer’s preferences.
- The customer no longer wants the item.
- The customer changes their mind after receiving the order.
Original shipping charges are non-refundable.
How to Return an Item
1. Contact Us
Email info@moramaison.com with:
- Your order number.
- The item you wish to return.
- The reason for the return.
- Photographs, where applicable.
Please wait for return approval before shipping the item back.
2. Pack Your Item
Safely repack the item in its original packaging. Include all tags, accessories, protective materials, and paperwork received with the order.
3. Send It Back
Send the return using the instructions provided in your return authorisation email. You can use the carrier or shipping method recommended in that email.
MoraMaison is not accountable for returns sent without prior authorisation or to an incorrect return address.
Refund Process
Inspection
Once we receive your return, we will examine the item to confirm that it meets the conditions outlined in this policy.
We will notify you when your return has been received and advise you whether your refund has been approved.
Refund Timing
Once approved, the refund will be processed to your original payment method.
Please allow up to 7 business days for the refund to show in your account. The exact processing period may differ depending on your bank, card issuer, or payment provider.
Exchanges
To request an exchange for another colour, design, or product, please contact us at info@moramaison.com
Exchanges are dependent on product availability. If the requested item is not available, we may offer a refund or another appropriate option.
Non-Returnable Items
For hygiene, safety, or other relevant reasons, some products may not be accepted for return.
Any exceptions will be plainly listed on the corresponding product page before purchase.
Items that have been used, worn, damaged after delivery, modified, or returned without their original tags and packaging may not be approved.
Questions?
Please visit our FAQ page or contact our customer service team at info@moramaison.com
Contact Information
MoraMaison
Warehouse Address: 2225 Young Dr, Lexington, KY 40505
Email: info@moramaison.com
Phone: +15055282195
Contact form: Click here
Customer Service Hours
Business Days: Monday to Friday, 8:00 AM — 5:00 PM ET (Eastern Time, USA)
Company:
Nineveh Services
78 Schans, Rotterdam, 3067AK Netherlands